Customer Service

Shipping & Delivery

Ground
  • A physical street address is required for delivery.
  • Please note that orders shipping UPS Ground may take 1-2 business days to process before shipping from our facility.
2nd Day Air
  • A physical street address is required for delivery.
  • Orders placed before 11:00am, Mountain Standard Time (MST), will arrive in the next two business days. Orders placed after 11:00am (MST) will arrive in the next three business days.
  • Sorry, this service is not available for shipments to Canada.
Next Day Air
  • A physical street address is required for delivery.
  • Orders placed before 11:00am, Mountain Standard Time (MST), will arrive in the next two business days. Orders placed after 11:00am (MST) will arrive in the next three business days.
  • Sorry, this service is not available for shipments to Canada.
Alaska, Hawaii and U.S. Territories

We ship via UPS Ground to Hawaii and Puerto Rico and Priority Mail to Alaska and the Virgin Islands.

APOs and Military Addresses

All orders shipping to an APO address can only be shipped via USPS Priority Mail.

Canada

We have selected UPS Standard as our premier delivery service for Canada. A street address is required for delivery.

International

For overseas orders, please contact intl@uphill.com for more detail.

Privacy & Security

Internal Use - Personal Information
When you purchase a product from us we ask you to provide your name, email address, shipping address, credit card information, and billing address. All of this information is vital in that it allows us to process and fulfill your order. Without it, we'd be unable to get you the products you wanted. This information is permanently stored on our secure server. Occasionally, your name and address may be disclosed to a supplier for direct shipment of items and other promotional events. No outside third party is ever given access to your information. We do not sell or transfer your email address or telephone number to marketing companies or any other third party.
From time to time we send out newsletters or carry out promotional events such as sales, special offerings, bonus 'gifts', etc. We like to offer these to our existing and preferred customers first. To do so we might send our customers a newsletter or email notification of the event taking place.
If you wish to be permanently removed from this list, please contact us to request that your name be removed.
Demographic Data
We regularly examine our sales and market information based on our customers' purchases. We use this information to be certain we are offering the right products at the right time. We like to understand what regions of the country buy more products from us, what products are the most popular, and how our business is doing. This information is not linked to a specific customer: no names, addresses or credit card information are used or released.
Cookies
We do employ a cookie (a cookie is a piece of data that is sent to your browser from a web server, and stored on your hard drive) on our site for the sole purpose of site traffic tracking. The cookie allows us to know if you have visited our site before or if you are a first time visitor. It also allows you to immediately resume shopping if you have to leave the site and return later without having to re-enter your previous selections. Should you want to avoid having a cookie attached, be sure to set your browser to refuse all cookies.
Security
At Uphill, the safety and security of your online transaction is our top priority. Once you place your order, the order is then encrypted on our secure server to insure your privacy. Our check-out pages encrypt your personal data for transmission over the Internet. No credit card information is ever sent via email, and no security numbers are stored on our server.

Returns & Replacements

In addition, within 30 days of receiving your order, you may return any unused merchandise that is in new condition for a full refund of the purchase price of the product. All returned items must include the original packaging and accessories along with the original invoice and/or packing slip.